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Customer Service

  • SHIPPING & DELIVERY

    Our delivery services are handled through Go Logistics. This means we can ensure that your items are delivered to you by one of the most reliable names in delivery. This means we can offer you an industry leading ‘white-glove’ delivery service direct to your door.

    • 3 Hour Pre-Arranged Delivery Slots
    • Deliveries booked in via email/text message with pre-call on delivery day
    • 98% first Delivery Success Rate
  • PRIVACY & SECURITY

    We take your Privacy and Security extremely seriously at The Oak Hut. Please visit the privacy policy page for further details of the protective steps we take.

  • RETURNS & REPLACEMENTS

    We try our hardest to ensure that our high levels of craftsmanship reaches you in perfect condition.

    Please inspect your furniture upon delivery and notify us of any discrepancy or problem affecting the order and we will do our utmost to fix the issue promptly.

    If an item needs to be returned due to damage or imperfections, we will arrange to retrieve the item from you at your convenience.

    Returning an unwanted item

    Personal customers wishing to return an item that is unwanted (and is not damaged or defective) should contact our customer services team and we will arrange for you to return the goods.

    Please see our shipping and returns page for more information.

  • ORDERING

    We only offer online sales. Without the overheads of sales staff and call centres we are able to pass on the cost savings to you. Simply select the items that you wish to purchase and follow the checkout procedure.

  • PAYMENT, PRICING & PROMOTIONS

    We accept most major credit and debit cards, including Visa, Mastercard, Maestro and Electron are accepted online. The costs involved in processing means that we do not offer cheque or credit options.

  • VIEWING ORDERS

    Once your order has been placed you can visit our Track my Order section to get full access to updates on your purchase.

  • UPDATING ACCOUNT INFORMATION

    You can update account information by signing into your account. We are unable to make changes to your delivery address on the day of delivery.