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Shipping And Returns

The Oak Hut have partnered with Go Logistics to bring ensure that your items are delivered to you by one of the most reliable names in delivery. This means we can offer you an industry leading ‘white-glove’ delivery service direct to your door.

 

 What To Expect From Our Delivery Service

• Fully trained, experienced delivery and logistics staff with in-house customer service support
• Full time, reliable delivery drivers who are professional and polite
• Uniformed and professional 1 and 2 man delivery teams.
• 3 hour prearranged delivery slot
• Coverage of the UK each week
• Deliveries booked in via email/text with pre-call on the delivery day
• 90% of deliveries fulfilled within 5 working days
• Renowned low industry damage rate (under 2%)
• Exceptional first delivery success rate (98%)
• Specialists in furniture delivery, with vans containing straps, ties and blankets

 

Delivery Times and Charges

The majority of items are in stock in our large UK based warehouse and are delivered in 7 to 10 days. Our customer services team will contact you if there are any unforseen issues that may delay delivery.

For any questions relating to your delivery please contact Go Logistics on 0117 911 2768 or by email at delivery@gologistics.co.uk 

 


Returning A Broken Or Damaged Item

We try our hardest to ensure that our high level of craftsmanship reaches you in perfect condition. However, very occasionally an item may have imperfections that were not spotted during the manufacturing process or was damaged during transit.

Please inspect your furniture upon delivery and notify us of any discrepancy or problem affecting the order and we will do our utmost to fix the issue promptly. If an item needs to be returned due to damage or imperfections, we will arrange to retrieve the item from you at your convenience. Please ensure you retain any packaging

To return an item contact: customerservice@theoakhut.com


Returning An Unsuitable Item

Personal customers wishing to return an item that is unsuitable (and is not damaged or defective) should contact our customer services team and we will arrange for you to return the goods.

The returned goods need to be in their original box and in saleable condition. The return of unsuitable items is at the buyer’s expense. If we arrange return carriage, we will refund the cost of the item minus the costs involved in the return of the goods. No additional admin or restocking fees are charged for returning items.

To return an item contact: customerservice@theoakhut.com

 

Special Orders

A number of items in our range are not carried in stock and are specially ordered from our suppliers. These items are clearly marked in the store and have a delivery time of 8 to 10 weeks.

Please contact customerservice@theoakhut.com for more information.